About Us
About Salibay
Making online shopping more accessible across Kenya
Salibay is an online marketplace operated by Salibay Kenya Limited. We connect customers with products supplied by Salibay and independent marketplace vendors through one convenient shopping platform.
What we do
A marketplace for everyday products
Salibay provides access to products across categories including electronics, fashion, beauty, home and living, appliances, accessories, and other everyday essentials.
Our catalogue includes locally available products and selected products sourced through international supply channels. Product availability, payment requirements, delivery charges, and estimated delivery times may differ depending on the product and fulfilment location.
These details are displayed on the relevant product page or during checkout before an order is completed.
Our marketplace model
How Salibay works
Products sold through Salibay may be supplied directly by Salibay, by an independent marketplace vendor, or through an approved international sourcing channel.
Independent vendors are responsible for supplying their listed products in accordance with Salibay’s marketplace and fulfilment requirements.
Salibay operates the online platform and provides customer support for orders placed through www.salibay.com, including assistance with order processing, payment enquiries, delivery coordination, eligible returns, and refunds.
Shopping with Salibay
From product selection to delivery
Browse products
Search and compare products available from Salibay and approved marketplace vendors.
Review the order details
Confirm the product price, payment option, delivery charge, and estimated delivery timeline.
Place your order
Complete checkout using the payment option available for the selected product and delivery location.
Delivery and support
Receive delivery updates and contact our customer support team if assistance is required.
Our mission
Make online shopping simpler and more accessible
We aim to provide customers with a convenient way to discover and purchase products online while helping businesses reach more customers through a structured digital marketplace.
Our vision
Build a dependable marketplace for Kenyan consumers
Our vision is to develop a transparent and customer-focused ecommerce platform that supports local commerce and responsible access to international products.
Our principles
What guides our work
Transparency
We aim to provide clear information about products, prices, sellers, payments, delivery, returns, and customer support.
Customer service
We support customers before, during, and after their purchases through accessible contact channels and defined service hours.
Responsible marketplace growth
We help vendors reach customers while requiring them to meet Salibay’s product and fulfilment standards.
Continuous improvement
We continually improve our technology, catalogue, operations, and customer experience.
Business information
Salibay Kenya Limited
Open daily from 9:00 AM – 7:00 PM
Wabera Street, Opposite City Hall,
Nairobi, Kenya