• Contact information

Contact information

Contact Information

Salibay Kenya Limited provides customer support for orders, products, payments, delivery, returns, refunds, vendor enquiries, and general questions relating to purchases made through www.salibay.com.

Please use the official contact details below when communicating with Salibay.

1. Business Information

Legal business name:
Salibay Kenya Limited

Website:
www.salibay.com

2. Customer Support

Our customer support team can assist with:

  • Product enquiries
  • Order confirmation and order status
  • Payment enquiries
  • Shipping and delivery updates
  • Returns, exchanges, and refunds
  • Marketplace vendor enquiries
  • General customer service

3. Phone and WhatsApp

Phone and WhatsApp:
+254 725 992 994

Customers may call or send a WhatsApp message during our official customer service hours.

4. Email

Email:
info@salibay.com

When contacting us about an existing order, include your order number, full name, and registered telephone number.

5. Customer Service Hours

Open daily:
9:00 AM–7:00 PM

Messages received outside these hours will be reviewed during the next customer service period.

6. Office Address

Salibay Kenya Limited
7th Floor, St Ellys House
Wabera Street, Opposite City Hall
Nairobi, Kenya

Customers should contact Salibay before visiting the office regarding an order, return, exchange, refund, or product collection.

7. Order-Related Enquiries

For faster assistance with an existing order, provide:

  • Your order number
  • Your full name
  • Your registered phone number
  • The product name
  • A clear description of the issue
  • Photographs or video evidence where relevant

8. Returns and Refunds

Return and refund requests must be submitted in accordance with Salibay’s Returns and Refund Policy.

Do not send a product to our office, courier, or marketplace vendor before receiving return approval and instructions from Salibay.

9. Shipping and Delivery Enquiries

For delivery timelines, delivery charges, cash-on-delivery eligibility, missed deliveries, and tracking information, review our Shipping and Delivery Policy.

10. Marketplace and Vendor Enquiries

Salibay operates as an online marketplace. Products may be supplied by Salibay, approved local marketplace vendors, or approved international sourcing channels.

Salibay remains the primary customer support contact for orders placed through the website.

11. Official Communication

Customers should only rely on communication received through Salibay’s official website, phone number, WhatsApp number, or email address listed on this page.

Salibay will never ask customers to send payment to an unverified personal number or account that has not been communicated through an authorised Salibay channel.

12. Contact Summary

Salibay Kenya Limited
7th Floor, St Ellys House
Wabera Street, Opposite City Hall
Nairobi, Kenya