Terms of service

1. General Information

Salibay is an online marketplace operated by [Your Company Name], based in Nairobi, Kenya. Our platform allows users to purchase products from various vendors and sellers. By using this website, you confirm that you are at least 18 years old or have the permission of a legal guardian to make purchases.

2. Account Registration

• To use certain features of the platform, you may be required to register for an account. You must provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Salibay will not be liable for any loss or damage resulting from your failure to protect your account.
• Salibay reserves the right to terminate accounts that violate these terms or are engaged in illegal activities.

3. Products and Services

• Product Descriptions: We strive to ensure that the products listed on our site are described as accurately as possible. However, we do not warrant that the descriptions, prices, or other content related to products will be error-free, complete, or current.
• Vendor Listings: Salibay provides a platform for third-party vendors to sell their products. While we vet our sellers to a high standard, we are not responsible for any issues regarding product quality or inaccuracies in the listings.
• Stock Availability: Products listed on Salibay are subject to availability. We reserve the right to limit the number of products available for purchase or discontinue products without notice.

4. Pricing and Payments

• Prices: All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated. Prices are subject to change without notice.
• Payment Methods: We accept payments via mobile payment services (such as M-Pesa), credit and debit cards, and bank transfers. By placing an order, you agree to pay the full amount of the product price, including any delivery fees.
• Security: Your payment details are securely processed through trusted third-party payment gateways. Salibay does not store your payment information.

5. Shipping and Delivery

• Delivery Times: Salibay offers fast delivery options. Estimated delivery times will be displayed during checkout, and you will be notified via email/SMS once your order has been shipped.
• Delivery Charges: Delivery fees vary based on the location and size of the order. These fees will be displayed at checkout.
• Order Tracking: After your order is shipped, you will receive a tracking number to monitor your delivery status.
• Late Deliveries: While we strive to deliver orders within the estimated timeframes, Salibay is not responsible for delays caused by unforeseen circumstances such as weather, strikes, or customs delays.

6. Returns and Refunds

• Return Policy: You may return products within 7 days of delivery, provided they are unused and in their original packaging. To initiate a return, you must submit a request through your account or contact customer service.
• Refunds: Upon approval of your return, a refund will be issued using the same payment method you used for the purchase. Refunds may take up to 7-10 business days to process.
• Exclusions: Some items, such as perishables, custom orders, or personal hygiene products, may not be eligible for return. Please check our detailed Return Policy for more information.

7. Vendor Terms

If you are a vendor on the Salibay platform, you agree to comply with the following terms:

• You are responsible for ensuring the accuracy of product descriptions, stock levels, and pricing.
• You must deliver the products within the stated delivery timeframe and adhere to Salibay’s quality standards.
• Vendors must adhere to all applicable local laws and regulations regarding their products and business operations.
• Failure to comply with these terms may result in account suspension or termination.

8. Intellectual Property

• All content on the Salibay website, including logos, text, images, and design, is the property of Salibay or its licensors and is protected by copyright and other intellectual property laws.
• You may not use, reproduce, or distribute any content from our website without prior written consent from Salibay.

9. Limitation of Liability

• Salibay is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform or services, including but not limited to loss of data, profits, or goodwill.
• Salibay does not guarantee the availability, accuracy, or reliability of any content on the platform and will not be held responsible for any disruptions to services.
• While we take reasonable steps to ensure the security of our platform, Salibay is not liable for any damages resulting from unauthorized access to or use of your account or personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms or your use of the platform will be subject to the exclusive jurisdiction of the courts of Kenya.

11. Changes to Terms and Conditions

Salibay reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically for any updates.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: hello@salibay.com
• Phone: +254 700 000 000

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By using the Salibay platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Salibay!