To create an account, click on the “Sign Up” button at the top right of the homepage on the ‘Account’ dropdown. You’ll be asked to provide your email address, name, and create a password. Once registered, you can log in and start shopping!

You can also shop as a guest, however, your details will be needed for billing and shipping purposes.

After selecting the product you want, click “Add to Cart/Buy Now” When you’re ready to checkout, click on the shopping cart icon and follow the prompts to enter your delivery details and payment information. Once completed, you’ll receive a confirmation email.

We accept a variety of payment methods, including:

  • Mobile payments (M-Pesa)
  • Credit and debit cards (Visa, Mastercard)
  • Bank transfers

If your order has not been shipped yet, you can change or cancel it by visiting your account page and selecting the order. If the order is already shipped, cancellations may not be possible, but you can return the item once it arrives(subject to our return policy).

Salibay offers quick delivery! Depending on your location, most orders within Nairobi are delivered within 24-48 hours. Orders outside Nairobi may take 2-4 business days. You can track your order from your account dashboard.

Yes, we offer same-day delivery for select products and within certain locations in Nairobi. You’ll see the same-day delivery option at checkout if it’s available for your order.

Delivery fees vary based on your location and the size of the order. During checkout, the exact delivery cost will be calculated and displayed before you complete your purchase.

Once your order has been shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your order on our website by going to the “Track Order” section.

We accept returns within 7 days of delivery for most items, provided they are in their original packaging and unused. To initiate a return, visit your account, find the order, and click “Request Return.” For more details, check our full return Policy.

If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund as soon as possible.

Yes! We welcome vendors of all kinds. To start selling on Salibay, visit the Vendor Registration page and complete the sign-up process. Once approved, you can start listing your products.

If you have any questions or need assistance, you can contact our customer support team by:

Salibay offers a wide variety of products, including electronics, fashion, home and kitchen items, beauty products, and much more. Our multi-vendor marketplace ensures there’s something for everyone!

To become a featured vendor on Salibay, your store needs to meet certain criteria such as positive customer reviews, high-quality products, and timely delivery. Contact us at vendors@salibay.com to learn more.

If the order has not yet been shipped, you can update your delivery address by going to your account and modifying the order details. If the order is already on its way, please contact customer service for assistance.