Shipping Information

At Salibay, we partner with trusted delivery providers to ensure your orders reach you quickly and in perfect condition. Here's what you need to know about our shipping process:

1. Delivery Timelines

  • Nairobi & Major Towns: 1–2 business days
  • Other Regions in Kenya: 2–4 business days

Delivery times may vary slightly based on the seller’s location and product availability.

2. Delivery Charges

  • Shipping fees depend on your location and the size or weight of the item.
  • The exact delivery cost will be shown at checkout before completing your order.
  • We occasionally offer free delivery promotions on selected items.

3. Order Tracking

Once your order is dispatched, you’ll receive tracking updates via WhatsApp and email. You can also check your delivery status anytime by visiting “My Orders” in your Salibay account.

4. Delivery Hours

Deliveries are made Monday to Saturday, between 8:00 AM and 6:00 PM. Our team may contact you before delivery to confirm your availability.

5. Missed Deliveries

If you're unavailable during delivery, we’ll get in touch to reschedule. After two unsuccessful attempts, the order may be returned to the seller.

6. Important Notes

  • Please make sure your delivery address and phone number are accurate to avoid delays.
  • Large or high-value items may require extra coordination or delivery time.

Need Help?

For any delivery questions or assistance, feel free to reach out: